Grievance Redressal Policy
Formulated in accordance with RBI Guidelines for Digital Payment Services
1. Customer & Merchant Support (Level 1)
If you have an issue regarding a transaction, settlement, or technical error, please write to our support team at support@trustticks.com with your Transaction ID (Txn ID), Order Reference, and Merchant Name.
Turnaround time: Within 24-48 business hours.
Level 2 Escalation: Nodal Grievance Officer
If your grievance has not been satisfactorily addressed at Level 1 within 3 business days, you may escalate your matter directly to our appointed Grievance Officer:
Officer Name: Deepak Kumar (Nodal Officer)
Designation: Head of Compliance & Operations
Email: grievance@trustticks.com
Response SLA: Within 48 hours
Office Address: Trustticks Technologies Pvt. Ltd., DLF Cyber City, Gurugram, Haryana - 122002