Refund & Cancellation Policy

1. Customer Refunds for Merchant Transactions

When a merchant initiates a refund through the Trustticks Dashboard or REST API, the refund instruction is transmitted directly to the partner Payment Aggregator and originating issuing bank.

• UPI Transactions: Typically credited back to customer bank account within 2 hours to 2 business days.
• Debit & Credit Cards: Credited to original card statement within 5 to 7 banking days as per standard banking cycles.
• Netbanking: Credited within 2 to 4 banking days.

2. Disputed & Chargeback Transactions

In cases of cardholder dispute or suspected fraudulent transaction, the issuing bank requests evidence through our partner aggregator. Merchants must upload proof of delivery or invoice within 48 hours to defend against chargeback claims.